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Frequently Asked Questions

  • What kind of products does Planeshape offer? offers a variety of aviation-themed products, including CNC-cut airplane metal frame silhouettes and airport maps posters.
  • Is a dropshipping website?
    No, Planeshape is not a drop shipping website. From the initial design stage to the final product, we are deeply involved in the entire process to create unique and exceptional items that reflect our passion for aviation.
  • Are the products on high-quality?
    We take pride in our hands-on approach to crafting every wall art individually. Each airplane silhouette and airport map poster in our collection is meticulously designed and crafted by our dedicated team. This commitment to craftsmanship ensures that every piece is infused with the essence of aviation art and meets our high standards of quality.
  • How can I contact Planeshape customer service?
    You can contact us through our website's chat box, by filling the contact form or by emailing us directly at We strive to respond to all inquiries within several hours.
  • Where are you located?
    We are located in Vilnius, Lithuania.
  • How can I hang the silhouette on the wall?
    Each silhouette comes with a pre-installed hanger for easy wall mounting.
  • Can I hang my metal silhouette outside?
    Absolutely! Our metal silhouettes are powder coated so they could be hanged outside without any worries.
  • I can't find my favourite airplane model or airport map poster in the list
    We also offer the ability to order custom airplane silhouettes models or airports maps posters, so you can have a one-of-a-kind piece that perfectly fits your style and taste. Feel free to have a contact with us or submit the custom order form.
  • What if I receive damaged order?
    No worries. We will reprocess your order and send a replacement or provide a full refund.
  • What payment methods do you offer?
    We accept major credit / debit cards, Paypal, Apple Pay and Google Pay. Payment is due at the time of purchase.
  • Can I trust the website to make a purchase?
    At Planeshape, your security and satisfaction are our top priorities. We offer multiple secure payment options to ensure a safe and seamless shopping experience: PayPal: A trusted and widely recognized online payment platform that provides an extra layer of security for your transactions. Credit and Debit Cards: Our website is equipped with a secure WIX payment processing platform. When paying with your credit or debit card, rest assured that your sensitive information is handled with the utmost care. As a merchant, we do not have access to any bank account details, ensuring an added layer of protection for your financial information. Apple Pay: A convenient and secure payment option for Apple device users, allowing you to make purchases swiftly and securely. Google Pay: Enjoy a seamless and secure payment experience across devices.
  • Currency options
    While our store is originally priced in Euros (EUR), we understand the importance of catering to a global audience. That's why we offer the convenience of viewing prices in multiple currencies. When you visit our website, you'll notice a currency selection bar at the top. You have the flexibility to switch between Euros (EUR), US Dollars (USD), and British Pounds (GBP) to view prices in your preferred currency.
  • Any additional taxes and fees?
    The pricing you see on our website includes all shipping costs and taxes, so there are no hidden fees or surprises during checkout.
  • When will I receive my order?
    After placing the order, you can expect to receive your purchases in up to 10 business days.
  • Do you offer international shipping?
    Yes, we offer free worldwide shipping.
  • How are products delivered?
    We partner with reputable courier services such as FedEx and UPS to ensure reliable shipping to your doorstep. Every shipment is carefully tracked throughout its journey, allowing you to stay informed about the progress of your order.
  • How can I track my shipment?
    Once your order is dispatched, we provide you with a tracking number. You can expect an email notification with your tracking information once it's available, ensuring that you can follow your order's journey from our workshop to your hands.
  • Will I have to pay customs or import fees?
    While most orders arrive without any customs or import fees, there may be instances where certain countries require additional charges for importing goods. For your convenience and assurance, if you happen to incur customs or import fees on your order, Planeshape has you covered. We will fully cover these fees to ensure that your experience remains hassle-free.
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